Operational Excellence
Thursday, October 31, 2019 – 11:00 am EDT
Topic: Aligning Manufacturer’s Vision and Execution Through the Best Fit Measures
Topic Leader: Holly Lyke-Ho-Gland, Principal Researcher, APQC
ABSTRACT: As organizations continue to put greater emphasis on facts-based decision making, ensuring relevant measures and timely access to data becomes increasingly important. Often organizations will pinpoint a handful of Key Performance Indicators (KPIs) to gauge the operational performance. However, picking and aligning the “right” KPIs is often easier said than done, much less ensuring data is captured, analyzed, and disseminated in a timely manner.
APQC conducted a survey on operational KPIs to collate data on how manufacturing organizations are faring in terms of KPI management. We took a close look at the interactions between operational KPIs, value propositions, reporting practices and decision making.
This webinar will explore the findings from the survey and focus on the following questions:
• Do manufacturing organizations’ operational priorities align with and support their value prop?
• What’s the right balance of measures?
• How do manufacturing organizations identify best fit KPIs?
ABOUT HOLLY LYKE-HO-GLAND: Holly Lyke-Ho-Gland is a principal research lead at APQC, with over ten years of business research and consulting experience. Her focus has predominantly been on best practices in business processes, operational excellence, change management, corporate strategy, and R&D. In her role as principal research lead for process and performance management at APQC, she is responsible for conducting and publishing research on process management , continuous improvement, benchmarking, strategic planning, and organizational performance management.
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Questions? LMcCaffrey@nam.org
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