Inside BASF’s Customized Digital Training Simulators
Wherever your company is on its Smart Manufacturing journey, one stubborn issue remains: reducing human error. Whether it’s insufficient operating practices and procedural follow-through, equipment operation failures, or inconsistencies in shifts due to capability issues, the human component is a key feature of any reliability strategy for forward-thinking manufacturers.
In a virtual factory tour held September 8, MLC members got an inside look at how BASF Chemical Intermediates is implementing Voovio Technologies US Inc.’s Enhanced Reality training software simulation system to move both new hire and refresher training into the digital age.
BASF Chemical Intermediates, a division of German multinational chemical manufacturer BASF, manufactures approximately 600 products — including butanediol and its derivatives, amines, organic acids, polyalchohols, life science intermediates, solvents and OASE gas treatment solutions — which are sold to chemicals and plastics, agriculture, energy and resources, consumer goods, and nutrition and health customers around the globe. With six Verbund sites and 241 additional production sites in more than 90 countries, BASF’s products provide the building blocks for everything from shoes and clothing to construction, medicine, and fertilizers used in agriculture.
As it continues to move along its digitization journey, BASF is using data and digital technologies — including digital simulation training — to create additional value for its customers by increasing the efficiency and effectiveness of its manufacturing processes. BASF Chemical Intermediates partnered with Voovio to design customized digital training simulators to ensure its front-line operations and maintenance personnel are engaged, fully trained, and able to deploy the digital tools the company needs on its journal to increased operational excellence.
MLC members on the tour learned about the three main components of the Voovio simulation system: the digital Plant replica, digital procedure simulators where trainees can learn and practice procedures, and the field execution tool, which assists operators in the field as they execute the procedures they’ve learned.
The digital plant replica is built using real photographs — not animations — to create an immersive, realistic, interactive, and navigable environment that can be accessed by individuals on a computer, and shared virtually using standard video conferencing tools. Trainees can see everything in the environment and select components such as valves, pumps, and control panels to get a detailed view of each component, which are tagged and ID’d, and behave as they would in the physical environment to replicate the real functionality of the equipment. They can digitally “grab” and manipulate the components with a mouse or finger as they search for them, or from a searchable index. The simulators also offer enhanced views where the operator can overlay process flows and click on any piece involved in that workflow to see how it fits into the process. This unambiguous representation of the actual plan is useful for onboarding new operators and refreshing the knowledge of current workers.
The system also includes guided, learn, refresh and test modules that provide the replica, the procedure, and an action checklist so operators can focus on one action at a time in the procedure’s sequence. The guided module is like a virtual subject matter expert (SME) that enables technicians to learn and practice various procedures by doing them virtually. Once the operator has completed one step successfully, they get instant feedback. The system also includes knowledge snippets, which could be in any multimedia format, that include text, videos, job plans, plant drawings, and other bits of critical knowledge that may not be a formal part of the step but are accumulated bits of tribal wisdom new operations or maintenance technicians can access to learn from those who came before. The test module uses the same basic setup but provides immediate feedback to confirm whether the operator completed the step correctly. The system generates a test performance report and detailed activity log and also captures testing analytics for each trainee.
The field execution tool enables operators to take the training out of the computer screen and onto the shop floor. Using a tablet or approved digital device, employees can do a test run on the fly to ensure they know what to do before they do it.
BASF’s goal for implementing the simulation system was to update its operator training model to be faster, more interactive, self-directed, and be more systematic about capturing and transferring organizational knowledge from experienced operators to newer employees. The VOOVIO system is designed to reduce the time spent on-boarding with SMEs during traditional orientation, job shadowing, field demonstrations and written tests, while increasing competency, learning, and productivity.
In addition to reducing the time its SMEs spent training others by half and greatly accelerating the learning process, BASF has used the simulations to reduce unplanned events and startup delays, improve equipment reliability, reduce downtime, increase safety, and maximize profitability.